Last Updated: 3rd December 2025
Welcome to Ongyee Network (“we”, “our”, “us”). By accessing our website, using our services, or making a purchase from our online store, you agree to the following Terms & Conditions. Please read them carefully before using our platform.
1. Company Information
Ongyee Network is a registered Telecom Infrastructure Provider (TIP) of BSNL and a GeM-registered supplier, headquartered in Mairang, Meghalaya.
Our website offers telecom-related services, FTTH connections, DTH services, digital products, accessories, and other e-commerce items.
2. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms & Conditions.
If you do not agree, please discontinue using the website immediately.
We reserve the right to update or modify these terms at any time without prior notice.
3. Eligibility
You must be at least 18 years old to make purchases or enter into a service agreement.
By using the site, you confirm that:
- The information you provide is accurate.
- You are legally capable of entering into a contract.
4. Services Provided
Ongyee Network offers:
- FTTH Broadband (via BSNL franchise model or partner model)
- DTH services
- Telecom infrastructure solutions
- On-site installation services
- Digital and physical products through our e-commerce store
All services are subject to availability and local feasibility.
5. Product & Service Pricing
All prices displayed are in Indian Rupees (INR) and include applicable taxes unless specified otherwise.
We reserve the right to:
- Modify prices without prior notice
- Update product listings
- Discontinue any product or service
In case of pricing errors, Ongyee Network may cancel the order and issue a refund.
6. Orders & Payments
By placing an order, you agree that:
- You are providing correct billing and shipping information
- The payment method used belongs to you
- Any fraudulent order may result in cancellation
We accept online payments, UPI, wallets, and other available secure methods.
Orders may be canceled if:
- Payment fails
- The product is out of stock
- Service is not feasible in your location
7. Installation & Service Delivery
FTTH installation, DTH installation, or telecom-related infrastructure services depend on:
- Site feasibility
- BSNL or third-party network availability
- Technical assessments
Installation timelines may vary due to weather, technical issues, or government restrictions.
8. Shipping & Delivery (For E-Commerce Items)
Items purchased from our website are dispatched through recognized courier partners.
Delivery timelines may vary based on:
- Location
- Logistics delays
- Stock availability
We will inform you if any unexpected delay occurs.
9. Returns, Refunds & Cancellations
9.1 Physical Products
Return eligibility depends on:
- Product condition (unused, original packaging)
- Issue type (defect, incorrect item, etc.)
- Return window (usually 3–7 days depending on category)
Refunds are processed only after product inspection.
9.2 Services (FTTH, DTH, Installation)
Service charges, installation charges, security deposits, and activation fees may be non-refundable, subject to BSNL or OEM policies.
Refund is provided only if:
- Service could not be installed
- You were wrongly charged
- There is an approved billing dispute
9.3 Digital Products
Digital goods are non-returnable once delivered.
10. User Responsibilities
Users must not:
- Misuse or modify the website’s content
- Attempt to access restricted areas
- Conduct fraudulent transactions
- Use network services for illegal activities
Violation may result in suspension or legal action.
11. Account & Security
You are responsible for maintaining:
- Your login credentials
- The confidentiality of your account
- All activities performed under your account
Ongyee Network is not liable for unauthorized account access caused by user negligence.
12. Intellectual Property
All logos, branding, content, graphics, and materials on this website belong to Ongyee Network.
You may not reproduce or redistribute any content without written permission.
13. Limitation of Liability
Ongyee Network is not liable for:
- Service interruptions due to technical faults
- Damages resulting from misuse
- Loss caused by third-party network issues (e.g., BSNL backend outages)
- Delays due to weather or regional constraints
We provide services on a best-effort basis, following telecom standards.
14. Indemnification
You agree to indemnify and hold Ongyee Network harmless from any claims, losses, or damages resulting from:
- Violation of these Terms
- Misuse of the website or services
- Providing false or misleading information
15. Third-Party Services
Some services (FTTH, DTH, etc.) depend on third-party networks or equipment.
Their terms and conditions may also apply.
16. Privacy Policy
Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of data as outlined in that policy.
17. Termination of Service
We may suspend or terminate your access to services if:
- You violate the Terms & Conditions
- You misuse network services
- Non-payment or fraudulent activity occurs
18. Governing Law
These Terms & Conditions are governed by the laws of India, applicable under the jurisdiction of Meghalaya courts.
19. Contact Information
For questions, billing support, or service issues:
Ongyee Network
HQ: Mairang, Meghalaya
Email: ongyeenetwork@gmail.com
Visit : Contact Page