Last Updated: 3rd December 2025
Ongyee Network (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase products, or use our telecom and digital services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect information in the following categories:
1.1 Personal Information
When you sign up, place an order, request installation, or contact us, we may collect:
- Name
- Address
- Phone number
- Email address
- Location details
- Installation/Service preferences
1.2 Payment Information
For online orders and subscriptions:
- UPI ID
- Bank details (processed securely by payment gateways)
- Transaction history
We do not store full card details.
1.3 Service Usage Information
For FTTH, DTH, or telecom-related services, we may collect:
- Installation location or feasibility data
- Device details (ONT/Router MAC, serial numbers)
- Complaint or support records
1.4 Automatically Collected Data
When visiting our website:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process orders and deliver products
- Provide FTTH, DTH, or telecom services
- Maintain customer accounts
- Improve website performance
- Send service updates, order status, or alerts
- Verify identity and prevent fraud
- Offer customer support
- Comply with government, BSNL, or regulatory requirements
3. Sharing of Information
We do not sell or trade your personal data.
We may share your information only with:
3.1 Service Partners
Such as:
- BSNL (for FTTH activation, feasibility, CAF/OLT mapping)
- DTH providers
- Courier/logistics partners
- Technical installers
3.2 Legal Requirements
We may share information if required to:
- Comply with government orders
- Support legal investigations
- Prevent misuse or fraud
3.3 Payment Gateways
Secure payment processors receive necessary billing information.
4. Cookies & Tracking Technologies
Our website uses cookies for:
- Analytics
- Improving user experience
- Saving login preferences
- Understanding traffic and performance
You may disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We use industry-standard measures to protect your information, including:
- SSL encryption
- Secure payment processing
- Restricted access controls
- Regular system monitoring
However, no digital system is 100% secure.
We cannot guarantee absolute protection from cyber threats.
6. Your Rights
Depending on your region, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Restriction of processing
- Opt-out of marketing communications
To make a request, contact us using the information below.
7. Data Retention
We retain your data only as long as necessary for:
- Providing services
- Meeting legal obligations
- Resolving disputes
- Maintaining account history
FTTH/DTH service-related documents may be retained as required by BSNL or government regulations.
8. Children’s Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this policy from time to time.
The latest version will always be available on our website.
10. Contact Us
For questions, privacy concerns, or data requests:
Ongyee Network
HQ: Mairang, Meghalaya